Shipping Policy

Thanks for shopping with Horrornaments. Here's everything you need to know about how and when your order ships.

Order Processing

All ornament are processed within 1 to 3 business days, apparel orders are 5-10 Business Days (Monday through Friday, excluding holidays) after your order is placed. You'll receive a confirmation email right away, and a second email with tracking once your order ships.

Shipping Rates and Methods

We ship via USPS and UPS for Domestic orders and Asendia for International orders. Shipping costs are calculated at checkout based on your order weight, dimensions, and destination.

Estimated Delivery Times (US)

Once your order ships, estimated delivery windows are:

• Domestic: [1 to 5] business days
• International: [10 to 15] business days

Delivery estimates come from the carrier and are not guaranteed. Please allow extra time during peak periods (see below).

Order Tracking

When your order ships, we'll email you a tracking number so you can follow your package to your door. If you haven't received tracking within 5 business days of placing your order, check your spam folder or reach out to us at info@horrornaments.

Peak Season (October-December)

Halloween is our busy season. During September and October, order volume climbs and processing may take a little longer than usual. Order early to make sure your ornaments arrive in time for the big night. We'll always do our best to get them out the door fast.

International Shipping

We ship to Canada, Europe, and Australia. International shipping rates are calculated at checkout. International orders may be subject to customs fees, import duties, and taxes set by your country. These charges are the responsibility of the customer and are not included in your order total.

Lost, Stolen, or Damaged Packages

Horrornaments is not responsible for packages marked delivered by the carrier but reported as not received, or for delays caused by the carrier once your order is in their hands. If tracking shows delivered but you can't locate your package, please check with household members and neighbors, then contact your local carrier.

If your order arrives damaged, email us at info@horrornaments.com within 5 days of delivery with your order number and photos of the damage. We'll make it right.

Incorrect or Undeliverable Addresses

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment (additional shipping charges may apply).

Questions

Email us at info@horrornaments.com and we'll get back to you.